Refund policy

Last updated: September 28, 2026

Joopa Organic Cacao Tea is a perishable, refrigerated food product. For food-safety reasons we can't accept returns of opened or unopened bottles. If something is wrong with your order, we'll make it right.

Damaged, leaking or warm on arrival

Email us at info@hellojoopa.com within 48 hours of delivery with your order number and photos of the package and bottles. Once we review it, we'll send a replacement or issue a refund, whichever you prefer.

Wrong or missing items

If you received the wrong flavor or your order is missing bottles, email us within 48 hours of delivery with your order number and a photo, and we'll send what's missing or refund it.

Lost packages

If your tracking shows no movement or your order hasn't arrived, contact us and we'll work with the carrier to resolve it. If the package is confirmed lost, we'll send a replacement or a refund.

Cancellations

You can cancel an order for a full refund until it ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled.