Privacy policy

Last updated: September 28, 2026

This Privacy Policy explains how JOOPA JUICE LLC ("Joopa," "we," "us") collects, uses and shares your personal information when you visit or buy from hellojoopa.com (the "Site").

Information we collect

Information you give us: your name, email address, shipping and billing address, phone number, and order details when you place an order, create an account, sign up for our emails or contact us.
Payment information: payments are processed by our payment providers. We do not store your full card number.
Information collected automatically: device and browser details, IP address, pages viewed and how you interact with the Site, collected through cookies and similar technologies.

How we use your information

To process, ship and support your orders, including sending order and shipping updates.
To answer your questions and provide customer service.
To send marketing emails, only if you've opted in. You can unsubscribe at any time using the link in any email.
To understand how the Site is used and improve it, and to help prevent fraud.
To comply with our legal obligations.

How we share your information

We do not sell your personal information. We share it only with service providers who help us run our business, such as:

Shopify, which hosts our store and processes checkout;
payment processors;
shipping carriers and fulfillment partners;
Klaviyo, which we use to send emails;
analytics and advertising partners such as Google and Meta, which may use cookies to measure and show our ads.

We may also disclose information if required by law or to protect our rights.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand Site traffic. You can control cookies through your browser settings; some Site features may not work without them.

Your rights and choices

You can ask us to access, correct or delete the personal information we hold about you, and you can opt out of marketing emails at any time. Depending on where you live, you may have additional rights under state law. To make a request, email us at info@hellojoopa.com.

Data retention and security

We keep order information for as long as needed for our records and legal obligations. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.